Verified Meta Partner
Every customer conversation, in one inbox
Your customers message you on WhatsApp, Instagram, Messenger, Telegram and your website. X Business brings those conversations into one shared inbox, so your team answers faster and no message gets lost.
Connect the places your customers already message you
You connect each channel from your dashboard. Messages from every channel arrive in the same list, and each reply goes back through the channel the customer used.
- WhatsApp: Connect your own WhatsApp Business number through Meta's WhatsApp Cloud API. Reply freely within WhatsApp's 24-hour window, and send an approved message template after it. Meta bills WhatsApp conversations to you directly.
- Instagram: Answer direct messages sent to your Instagram professional account, from the same inbox.
- Facebook Messenger: Answer messages sent to your Facebook Page, from the same inbox.
- Telegram: Connect a Telegram bot with the token you get from @BotFather, and answer its messages from the inbox.
- Website chat: Add a chat bubble to your X Business page in your brand colour. Visitors write to you without leaving the page.
From the first message to resolved
- Connect your channels: Open Inbox, then Channels, in your dashboard and connect WhatsApp, Telegram or website chat. Only owners and managers can connect or disconnect a channel.
- Every message lands in one list: New conversations appear as they arrive, each marked with the channel it came from. Filter the list by channel, or by open, pending and resolved.
- Reply, add notes, resolve: Reply from the conversation, leave private notes for your team, and resolve the conversation when it's done. You can reopen it at any time.
One inbox your whole team can work from
- Staff can read and answer conversations
- Owners and managers decide which channels are connected
- Private notes stay inside your team; customers never see them
- Open, pending and resolved keep everyone on the same page
The customer's orders, right beside the chat
When the phone number in a conversation matches a customer who ordered from your X Business page, the inbox shows their order history next to the chat. You can answer "where is my order?" without switching screens.
Your customers' messages are used for one thing
X Business uses the messages and profile details it receives through your connected channels only to show you your conversations and to send the replies you write. We don't sell them, and we don't use them for advertising. When you disconnect a channel, we delete its conversations, messages, attachments and access tokens.
Privacy Policy · Data deletion instructions
Questions about the inbox
Which channels can I connect today?
WhatsApp, Instagram, Facebook Messenger, Telegram and website chat are all available to every business now.
What do I need to connect WhatsApp?
Your own WhatsApp Business number on Meta's WhatsApp Cloud API: its phone number ID, its WhatsApp Business account ID and a permanent access token from Meta. Meta bills WhatsApp conversations to you directly. If you need help setting it up, contact us.
Can my staff answer messages?
Yes. Owners, managers and staff can read and answer conversations from the inbox. Only owners and managers can connect or disconnect channels.
Does the inbox work in Arabic?
Yes. The whole dashboard, including the inbox, is available in Arabic with a full right-to-left layout.